Dear Friend,

Welcome to our D.A.O.N.* newsletter. This winter edition is filled with news from a busy quarter, top biometrics predictions for 2022, and resources to help you get the most from your digital identity and biometrics investments.

In this edition, we're also sharing a new Gartner Report: Take 3 Steps Toward Passwordless Authentication. We think you'll find it to be a very helpful resource, full of key considerations and industry trends. 

Happy reading!

Now that we've turned the page on 2021, we have been asked about the industry trends for the year ahead: Will current trends in biometric identity proofing and authentication reverse or accelerate? Where should businesses focus their investment dollars to get the most benefit, and which key technology themes are likely to drive the conversation?

To answer these questions and others, we put together a list of 5 Biometrics Predictions for 2022, with the first prediction being that every single customer becomes a digital customer for you this year. And when it comes to the banking sector in particular, we predict over half of all customers will choose to do business exclusively through digital channels. For the minority who still feel the need to visit a bank branch, it will be fewer than 5 times per year.

You can read more about this and the other 4 predictions here. And I hope you'll also share your feedback (and perhaps some predictions of your own) with us on LinkedIn or Twitter.

Organizations are three times likelier today than they were pre-pandemic to say that at least 80% of their customer interactions are digital. Even citizen services such as passports, drivers’ licenses, and applications are now being handled online. But as digital transactions and customer expectations for fast, seamless experiences have increased, so have criminal attacks and fraud risks.

This puts the onus on digital identity providers to stay one step ahead. For us, this goes beyond solutions that implement robust encryption, storage, and retention while meeting regulatory and compliance requirements. It means providing customers with full lifecycle services that ensure success from start to finish.

An experienced team of subject matter experts, architects, and consultants guides new customers through implementation and training. Then, a dedicated customer success manager offers a single point of contact for planning, proactive risk and issue identification, and on-going requirements setting and solution strategies to meet key customer goals.

“Our philosophy is that we don’t just ship product, instead, we map out a path to meet our customers’ strategic goals throughout their entire journey with us,” said Aarti Sarin, Vice President Customer Success, Americas. “At the end of the day, our success depends on our customers’ success.” Click here to read more about Daon unique customer success approach. 

Enhanced ID Verification Web App

The world’s most open, flexible, and powerful identity verification and onboarding solution comes ready out of the box. Learn more and watch a demo of the enhanced web app.

Latest News and Resources

The Digital Onboarding Imperative

This white paper from Goode Intelligence is filled with rich data and analyses on why organizations must embrace digital onboarding solutions. It’s also including 2 case studies showing a user-centric solution.

Humanize + Optimize 

The report from CMO Council and BPI Network is based on conversations and a major survey with business leaders shows how high levels of password frustration is leading to the preference for biometric ID techniques.

Webinar Highlights

Finding time for live events and lengthy videos can be tough. So, we’ve condensed all the best moments of our “Battle of Biometrics: Comparing Modern Authentication Factors” webinar into an 8-min recap.

How to Lose Good Customers

In a recent consumer survey, 60% of respondents report exiting online transactions due to problems verifying identity. Click here to check an infographic on how you can stop that unnecessary churn.

The Safest Way to Return to Work

VeriFLY is now the world's first widely adopted digital wallet for managing COVID credentials in offices, campuses, workplaces, etc. We have been working with worldwide brands to bring life back to normal safely.

By 2025, Gartner predicts "more than 50% of the workforce and more than 20% of customer authentication transactions will be passwordless, up from less than 10% today."[1]

But before you take the plunge, Gartner writes that "security and risk management leaders responsible for Identity & Access Management (IAM) should take the following steps toward passwordless authentication..."[2]

Download a complimentary copy of the full report to learn Gartner's 3 steps.

*D.A.O.N. newsletter stands for Daon Announcements, Opinions & News.

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[1] [2] Gartner, Take 3 Steps Toward Passwordless Authentication, Ant Allan, 19 October 2021

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