Welcome to our D.A.O.N. rebranded newsletter, standing for Daon Announcements, Opinions & News. This D.A.O.N fall edition is filled with news from a busy quarter, insights from across the company, and resources to help you get the most from your digital identity investments.

In this issue, you’ll learn about the inspiration behind our new website, the continued growth of VeriFLY, and why Opus Research named Daon one of its “Vendors That Matter.”

You’ll also find new resources to help keep fraudulent callers out of your contact center and move customers seamlessly from onboarding to authentication. And you’ll hear from CEO Greg Krasnov on how Tonik, the Philippines’ first digital-only bank, creates secure experiences that resonate culturally with its customers.

We couldn't be more excited to share with you our new online home for all things Daon, digital identity, and biometrics. We hope you’ll take a few minutes to visit the site, check out our new resources, and let us know how we can make the experience even better.

After all, you—our customers—are the reason we rebuilt the website from the ground up, focusing on all the ways to make your browsing experience cleaner, easier, and more informative. We know there are lots of places to go for insights and information on digital identity assurance, and we want ours to be the very best.

In particular, I’d like to draw your attention to our new content around COVID safety. You may have heard by now that nearly 3 million people have used our VeriFLY solution to authenticate their vaccination confirmations, negative lab test results, and other health credentials. But what you might not know is that VeriFLY is being used for so much more than air travel and cruise ships. In fact, we’re now the world’s first widely adopted digital wallet for managing COVID vaccinations and lab testing in offices, event venues, hotels, rideshares and P2P rentals, theaters, indoor sports arenas, restaurants, and college campuses.

In the days ahead, we anticipate even more new adopters and use cases, particularly as government mandates for federal contractors and large businesses take effect. You can explore all our use cases here, on our new hub for COVID safety information, with links to many additional resources. And be sure to check out this new video from Aer Lingus on their use of VeriFLY.

In the past eighteen months, fraud schemes have been on an unprecedented rise. In fact, the Association of Certified Fraud Examiners called the coronavirus pandemic “a perfect storm for fraud.”

Even before the pandemic, the contact center was a favorite target for fraudsters and a weak link in the security chain. This is largely because the default method of contact center security—knowledge-based authentication, or KBA, which uses something the customer knows to verify their identity—is not actually very effective. In fact, Gartner has estimated that KBA accepts up to 60% of criminals while rejecting up to 30% of legitimate customers.

So how do you make contact center authentication more secure while simultaneously enhancing the customer experience? Read this article to learn how voice biometrics is solving that very challenge, or click here for more ways to combat caller fraud schemes without making your customers feel like criminals.

Contact Center Authentication 

In this on-demand webinar replay, you'll learn why biometric enrollment during onboarding is key to contact center authentication, and how you can build seamless identity continuity across channels.

Podcast: CEO of Tonik 

In our latest podcast, Greg Krasnov, Founder & CEO of Tonik, the first digital-only bank in the Philippines, explains how he's reshaping the local banking landscape and using digital innovations to reach millions of unbanked citizens.

Soft Tokens to the Rescue

Dedicated hardware tokens are highly secure, but they’re also expensive and cumbersome. In this article, you'll learn how phone-as-a-token authentication can help you save money, remove friction, and maintain strong security.

Adaptive Digital Onboarding

In this new report, you'll learn why "adaptive" identity proofing and onboarding is the key to building customer lifetime value, and why this approach led Opus Research to name Daon a "Vendor that Matters."

New Video: Identity Proofing

We live in an instant world, where your customers expect immediate access to new services—even the ones that require proof of identity. Learn how to make the new customer onboarding process simple and seamless in our new video.

Little Chip, Big Potential

In this article, you'll learn how NFC works in an identity proofing context, where it's most useful, and why the verification of a document by its issuing authority is such an effective security measure.

Last but not least, we're partnering with the Business Performance Innovation (BPI) Network and the Chief Marketing Officer (CMO) Council to explore the future of customer authentication. This initiative explores the need to unify and humanize identity experiences in a digitally connected economy. You can learn more about it here.

And be sure to register to attend the webinar on October 27, where we'll reveal the results of some exciting new consumer research and 1:1 executive conversations.

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